Woodend Industrial Estate,
Cowdenbeath, Fife, KY4 8HW |
• Any Load |
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Although complaints are received infrequently, we endeavour to deal with all complaints in a fair and reasonable manner. Our wish is to ensure that our customers are satisfied with the service we provide and that disputes which might arise from any misunderstanding are resolved without delay and result in the minimum disruption and inconvenience to all parties concerned. We would expect any complaint intimated to us verbally in the first instance to be confirmed immediately in writing. We will respond by conducting an investigation of the circumstances leading to the complaint before responding in writing. We trust that in cooperating with our customers to resolve their issues, the atmosphere will remain amicable and allow a long term relationship with our customers to be established or maintained. |
Please send any communication regarding your concerns to the above address for the attention of: Steve Tod (Transport Manager) Please note that claims for compensation cannot be considered until the matters subject of complaint have been investigated. All goods are carried subject to the Road Haulage Association Ltd. conditions of contract (2009) and stored subject to the Road Haulage Association Ltd. conditions of storage (2009) | |